Product Owner

Costa Rica

Contracted

Experienced

We are looking for a Product Owner to join our fast-paced, dynamic environment. You will be working closely with high-level stakeholders to gather requirements and create comprehensive, high-quality documentation. The focus of this role is to develop granular and detailed training and process documentation that enables teams to fully understand business processes without the need for additional clarifications.

Our client operates in the fintech industry, driving innovation through clear communication and process transparency. This position plays a crucial role in delivering high-value documentation that supports organizational efficiency and continuous improvement.

This project focuses on documenting business processes and training materials that serve as a foundational knowledge base for operational success.

Location: Must reside and have work authorization in Latin America.

Availability: Must be available to work with significant overlap with Mountain Standard Time (MST).

The Ideal Candidate Has:

BS/MS in Business Administration, Information Technology, Communications, or related field with 5+ years of experience in business analysis, product ownership, or documentation-focused roles.
Proven experience in gathering, documenting, and analyzing business requirements.
Extensive knowledge of documentation tools and platforms, such as Confluence, AHA, and Figma.
Strong experience creating user-friendly training documentation and process guides.
Familiarity with DevOps environments and an understanding of how to document technical processes.
Advanced skills in Excel, including the use of Macros for reporting or process documentation purposes.
Ability to communicate effectively with stakeholders at all levels, translating complex processes into clear and concise documentation.
Excellent English communication skills (C1 preferred, strong B2 may be considered).

Key Responsibilities:

Engage with high-level stakeholders to gather detailed business and process requirements.
Create comprehensive documentation, including process maps, workflows, and training materials.
Utilize Confluence, AHA, and Figma to produce engaging and clear documentation assets.
Develop training documentation that facilitates onboarding and continuous learning.
Ensure all documentation is updated and maintained regularly for accuracy and relevance.
Collaborate with DevOps and other technical teams to document system processes when necessary.
Leverage Excel Macros for enhanced reporting and documentation efficiencies.

Perks of working at FusionHit:

Certified as a Great Place to Work, offering a supportive and inclusive work culture.
Work from home position
Private Medical Insurance
Corporate Access to FusionHit Udemy Account
Personal and Professional Development Courses & Certifications
Flexible Schedule
3 Sick Days per year
Birthday Off
Extra Days for Special Occasions
Team Building Meal Reimbursement
Equipment Granted
Monthly Recognitions
High Impact Committees

Are you curious already?

View our Reviews on Glassdoor: FusionHit Glassdoor
Take a look at our company Facebook page: FusionHit Linkedin
Take a look at our company culture video: FusionHit Culture Video

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Product Owner

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